Customer Operations Manager (San Pedro Tlaquepaque)

Job Summary

Responsible for supply chain functions to enable strategic initiatives and achieve customer service in accordance with service level agreements. Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability.

Principal Responsibilities

• Analyses customer forecasts and trends using Manufacturing Resource Planning (MRP) concepts and working with customers and sales to plan and buy to forecast.
• Prepares forecast models; liaising with internal and external stakeholders, including customers, suppliers and sales to assess the feasibility of forecasting requirements.
• Applies inventory management discipline to assess inventory levels and aging.
• Participates in program set up and maintenance, e.g., part profile, new part add, End of Life (EOL), transitions, model changes, and recommends modifications to program set up, operation, and inclusion to enhance efficiency and revenue.
• May be assigned specific customer accounts or cross/multi supplier solutions.
• Negotiates and collaborates with suppliers on channel and distributor policy decisions that impact supply chain as well as monitor current supplier/company's business processes to lead/drive the development of new or improved supply chains that improve profitability, enable sales, and improve partner satisfaction.
• Aligns the company's goals and objectives with supplier to ensure mutual goals and objectives are achieved.
• Other duties as assigned.

Job Level Specifications

• Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.