IT Support Supervisor

A global logistics and distribution company is seeking a Junior IT Support Manager.

Objective

To lead and coordinate the operations of the IT support team assigned to warehouses and distribution centers, ensuring the continuity and availability of the technology services that support logistics operations.

Key Responsibilities

* Team leadership and management

* IT support operations management

* Liaison with warehouse operations leaders

* Performance and KPI management

* P&L and budget management

* Technology asset and resource management

* Coordination with IT Infrastructure and other teams

* Vendor management

* Reporting and executive communication

Vacancy Profile

Education:

* Degree in Systems Engineering, Computer Science, Telecommunications, Information Technology, or a related field.

* Experience

• 4–7 years of experience in IT Support, Infrastructure, Field Support, or Service Desk roles.

• Prior experience leading or supervising technical teams.

• Experience in distributed operational environments—preferably logistics, warehousing, manufacturing, or retail.

• Experience with incident management and ITSM platforms.

• Experience with budget administration or IT expense control (desirable).

Technical Knowledge

• IT Service Management / ITIL.

• ServiceNow or equivalent ITSM platform.

• Hardware and user support.

• Networking and troubleshooting.

• IT asset management.

• End-user computing.

• Mobile devices / handhelds.

• Printing and peripherals.

• Infrastructure and telecommunications concepts.

• Vendor management.

• Budget control and expense analysis.

• Fluent English

Area: Cuautitlan Izcalli