Account Manager, Production Operations

Position Overview

We are looking for an Account Manager, Production Operations to act as the strategic and operational bridge between clients, account teams, creative teams and production functions. This role evolves the traditional Production Planner position by combining client leadership, production workflow management and cross-functional coordination.

The ideal candidate comes from a creative or integrated agency environment, has experience leading day-to-day client relationships, and possesses a strong understanding of production processes, content development, adaptation workflows, project delivery and stakeholder management. This person will ensure projects move efficiently from briefing to delivery while maintaining full visibility of timelines, scope, resources, risks and client expectations.

Key Responsibilities

Client & Stakeholder Management

• Serve as the primary day-to-day contact for assigned clients and internal agency stakeholders.
• Build trusted relationships with marketing, brand and production teams.
• Lead status meetings, production reviews and project updates.
• Translate client business objectives into actionable production plans.
• Manage expectations and proactively communicate project status, risks and mitigation plans.

Production Planning & Delivery

• Coordinate the end-to-end production process, from intake and briefing through final delivery.
• Oversee timelines, milestones, dependencies and production calendars.
• Partner with Creative, Project Management, Production, Media, Data and Technology teams to ensure seamless execution.
• Monitor workload, priorities and resource allocation across multiple projects.
• Ensure all deliverables meet quality standards, client requirements and delivery deadlines.

Operational Excellence

• Drive adherence to established production workflows, governance and best practices.
• Identify operational risks and implement corrective action plans.
• Support process optimization initiatives to improve efficiency and reduce delivery friction.
• Maintain accurate project documentation, scopes, timelines and reporting.
• Ensure compliance with approval processes, legal requirements, brand guidelines and production standards.

Financial & Commercial Management

• Support project estimation, budgeting and scope management.
• Monitor project profitability, change requests and production costs.
• Partner with finance and operations teams to track delivery performance and budget adherence.
• Identify opportunities to maximize efficiency and operational value for clients.

Continuous Improvement

• Champion new ways of working, automation opportunities and AI-enabled production practices.
• Contribute to the evolution of production methodologies and operational frameworks.
• Promote collaboration, transparency and accountability across teams.

Required Experience

• 5+ years of experience as Account Manager, Senior Account Executive, Producer, Integrated Producer, Project Manager or similar role within a creative, digital, integrated or production agency.
• Strong experience managing client relationships and multidisciplinary teams.
• Proven understanding of creative production, content production, adaptation workflows, digital campaigns and integrated marketing deliverables.
• Experience working in fast-paced, high-volume agency environments.
• Demonstrated ability to manage multiple projects simultaneously.

Skills & Competencies

• Client leadership
• Stakeholder management
• Production planning
• Project coordination
• Problem solving
• Negotiation skills
• Prioritization and organization
• Communication and presentation skills
• Attention to detail
• Risk management

Technical Knowledge

• Production and creative workflows.
• Budget and scope management.
• Capacity planning and resource coordination.
• Workflow management tools such as Workfront, Jira, Asana, Monday.com or Airtable.
• Microsoft 365 and project reporting tools.

Languages

• Advanced English (required).
• Spanish (native or fluent).

Success Measures

• On-time delivery performance.
• Client satisfaction.
• SLA and process compliance.
• Project profitability and scope control.
• Quality and accuracy of deliverables.
• Stakeholder satisfaction.
• Operational efficiency improvements.