Customer Success Sr. Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

Being part of the Driver Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!

The Vehicle Solutions team is key in ensuring DiDi's continued expansion through SSL by focusing on bringing additional supply into the platform through the development of partnerships, strategies around acquisition, conversion and retention. The preferred candidate for this role should possess robust strategic commercial expertise, analytical capabilities, exceptional time-management and organizational skills, and be prepared to set a leading example.

Whether creating innovative collaboration methods with external stakeholders, pinpointing enhancement opportunities, evaluating implementation choices, you will consistently pursue scalable solutions, directly fueling DiDi's growth in Mexico and LATAM!

Role Responsibilities

• Stay informed about automotive industry trends, market dynamics, and competitor activities related to partnership opportunities
• Driving collaboration, fostering innovation, and increasing the organization's outreach through strategic alliances with prospects for innovative collaboration with external stakeholders
• Continuously identify improvements and expansion within existing partnerships
• Provide insights into essential metrics for fleet partnerships and develop strategic approaches, showcasing expertise in converting data into valuable insights in the commercial area by using analytical tools proficiently.
• Balance attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength.
• Create a fun, inclusive, and safe work culture: Demonstrating dedication and commitment to the team's goals and objectives, investing time and effort to achieve shared success, and contributing to a positive team culture

Role Qualifications

• Experience in commercial roles, showcasing skills in recognizing opportunities, negotiating agreements, and driving revenue growth
• All backgrounds are welcome if you see yourself suitable in a strong analytical environment
• Demonstrated experience in collaborating with commercial teams through data-driven decision making, exhibiting strong judgment in uncertain scenarios
• Engaged team player with a positive outlook, proficient communicator within a diverse team
• Proven to be self-motivated, self-directed, and eager to take ownership of tasks
• Fluency in both English and Spanish
• SQL advanced

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That 's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that 's how we create better products and services, make better decisions and better serve the communities we’re a part of.

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