CUSTOMER CARE AGENT LUNES A VIERNES

Customer Service Representative Location: Fully Remote (LATAM)
Job Type: Full-Time

We’re looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient. Uproot Clean is a fast-growing, performance-driven consumer brand built for pet owners. We create high-performance, eco-friendly cleaning solutions designed to make life easier without compromising sustainability.
Customer experience is at the core of our brand. You are not just answering tickets, you are shaping how customers experience the brand.

You are comfortable working independently in a remote environment

You prioritize speed over accuracy and quality
Customer Support Execution
Manage and respond to customer inquiries via email and support platforms
Ensure fast, accurate, and high-quality responses at scale
Maintain a consistent and professional brand voice
Social Media Support
Respond to DMs and comments across platforms like Instagram, Facebook, and TikTok
Engage with the community while maintaining brand tone and consistency
Experience in customer service (ecommerce or DTC preferred)
Strong written communication skills in English
Experience handling social media interactions is a strong plus
Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST
Fixed, professional setup required (stable internet + backup plan)

Fully remote - work from anywhere in LATAM.
Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire
Professional development - opportunities to learn and grow with the business

If you care about delivering great customer experiences and want to be part of a fast-moving team, apply now.