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As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.
Key Responsibilities

Inquiry Handling
Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data
Route specialized or escalated inquiries to appropriate teams or resources
Maintain service excellence and confidentiality in all communications

Document Preparation
Draft and process employment contracts, addendums, and other HR documents.
Ensure documentation aligns with legal requirements and internal policies.
Collaborate with HR Business Partners for approvals, e-signatures and updates

HR Data Management
Maintain and update employee records in Workday and local HR systems
Ensure data accuracy, consistency and compliance with global and local standards
Support data audits and reporting activities.
Responsible for updating procedures and work instructions

Benefits Administration
Implement, execute and maintain HR benefits programs, including health, retirement and other ancillary offerings
Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.

Required Skills & Qualifications
Technical Skills
Proficiency in Workday and HR case management systems
Strong understanding of HR data structures and document workflows
High proficiency in Microsoft Office (Word, Excel, PowerPoint)

Communication & Service
Very good written and verbal communication skills in French, English and Spanish
Strong customer service orientation and problem-solving skills
Strong interpersonal and communication skills; approachable, service-minded and proactive
Ability to manage sensitive information with discretion

Organizational Skills
Highly organized and able to manage multiple priorities with attention to detail and accuracy
Ability to prioritize tasks and manage multiple deadlines
Experience working in a fast-paced, service-oriented environment

Preferred Qualifications
Bachelor’s degree in Human Resources, Business Administration, or a related field
Prior experience in HR operations environment as an HR Specialist or in a similar HR role
Knowledge of employment laws and HR compliance practices.