Head of Business Operations (Remote)

About usOur vision goes beyond the ocean: we aim to be a true integrator of container logistics, connecting and simplifying our customers’ supply chains. As part of this journey, we are building a single global HR organization with a clear purpose: to support our employees, so they can deliver exceptional value to our customers.We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our customers.We offer the opportunity to grow your career in a truly global, values ‑ led organization, supported by competitive compensation, comprehensive benefits, and award ‑ winning development programs. You’ll join a diverse and collaborative team that values inclusion, continuous learning, and shared success, while providing the support and flexibility needed to thrive professionally and personally.The RoleAs MCS Delivery Manager , you will play a critical role in bringing the Maersk Customs Services (MCS) Product Strategy to life by leading a high ‑ performing team of customs and logistics professionals responsible for executing customers’ customs operations with excellence, efficiency, and full regulatory compliance. You will be accountable for the day ‑ to ‑ day delivery of MCS across multiple customs offices, traffic flows, and customs regimes, managing end ‑ to ‑ end customs processes while maintaining high levels of customer satisfaction. Working closely with internal stakeholders and external partners, you will apply your expertise in customs compliance and global trade to ensure consistent, high ‑ quality service delivery that supports business growth and long ‑ term customer success.Support the annual Maersk Customs Services (MCS) product strategy, including operational forecasting and planning, in close collaboration with Procurement and Product teams.Design and lead regular operational reviews to monitor performance and drive continuous improvement across MCS processes.Ensure the effective implementation of new projects from a trade compliance and customs operations perspective.Plan, design, implement, and execute MCS service delivery for customer operations, ensuring consistency, quality, and compliance.Collaborate proactively across multi ‑ product solutions and cross ‑ functional business teams to deliver integrated outcomes.Identify operational and business risks early and take corrective actions to prevent service disruptions.Drive service delivery excellence through daily communication and coordination with internal teams, customers, vendors, and external partners.Define, measure, monitor, and continuously improve MCS key performance indicators (KPIs).Improve vendor performance by managing Service Level Agreements (SLAs) and driving accountability.Support the development and engagement of the MCS delivery team by fostering collaboration, learning, and growth opportunities.Bachelor’s degree in International Trade, Customs, Logistics, Supply Chain, or a related fieldMinimum of 10 years of experience in Customs Operations across multiple customs regimes (definitive, temporary, in ‑ transit, RFE, fiscal depot)Strong working knowledge of Mexican regulations, including Customs Law, Foreign Trade Law, VAT Law, IMMEX Decree, and related frameworksDemonstrated commitment to delivering a best ‑ in ‑ class customer experienceStructured, results ‑ driven approach with the ability to manage complexityExperience working in large, global organizations and navigating complex stakeholder environmentsProven ability to work effectively with remote teamsCapability to influence and collaborate across teams outside of direct reporting lines and across multiple productsStrong stakeholder management skills with a track record of delivering results through othersAdaptability and resilience in fast ‑ paced, changing environmentsIf you’ve read this far, we’re glad you’re interested. If you’re motivated to use your expertise to make a meaningful impact in a global organization, we look forward to hearing from you. LI-Hybrid #LI-GS4Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing Ver el correo electrónico en click.appcast.io.