Project Manager-Professional Services

Project Manager – Professional Services

Location : Mexico Cit

ySchedule : Hybrid, with Wednesdays and Thursdays required in the offic

eCompensation : Up to $1,000,000 MXN annually. We may consider an exceptional candidate around $1.1M MXN, but candidates near $1.5M MXN will be too far above budget

.
Required qualification

• s:Fluent English and Spanish, including speaking, reading, and writing (Portuguese is a plus but is not required
• ).Approximately 5–7 years of relevant experien
• ceProfessional Services, customer-facing project management, engagement management, implementation, or delivery experien
• ceExperience managing several short, fast-moving customer projects simultaneous
• lyExperience working directly with customers and Sal
• esAbility to scope, estimate, quote, and help negotiate Professional Services engagemen
• tsExperience managing a small team, ideally Technical Account Managers or similar technical/customer-facing professiona
• lsStrong business mindset with enough technical knowledge to understand the work being performed by enginee

rs
Technical backgrou

nd:The candidate does not need to be a technical expert, but should understa

• nd:Enterprise software deployme
• ntsSoftware integrations within customer data cent
• ersIT infrastruct
• ureCryptography, encryption, decryption, and digital certifica

tesDRM, digital media, content protection, broadcast technology, streaming, cybersecurity, or telecom experience would be especially valuab

le.
Role responsibilit

• ies:Approximately 70% project execution and deli
• veryProfessional Services pre-sales sup
• portWorking with Sales and customers to scope and quote proj
• ectsManaging approximately 5–10 active customer engagements, depending on project
• sizeHelping develop and standardize the Technical Account Management func
• tionManaging three Technical Account Mana
• gersBuilding greater collaboration and consistency across the TAM

teamMost projects last approximately one to three months, so the candidate must be agile, responsive, organized, and comfortable switching between multiple customer engageme

nts.
Ideal titles to ta

• rget:Engagement Ma
• nagerProfessional Services Ma
• nagerProfessional Services Project Ma
• nagerCustomer Project Ma
• nagerTechnical Project Ma
• nagerImplementation Ma
• nagerDelivery Ma
• nagerTechnical Account Ma
• nagerSolutions Delivery Ma

nager
Do not target candidates who have

• only:Internal IT project management expe
• rienceR&D or product-development project management expe
• rienceLong-term multiyear project expe
• rienceNo direct customer ex
• posureNo Professional Services or software implementation back