Application Service Delivery Manager (Monterrey)

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

What you need

• 5 years’ experience in Application Service Delivery ideally managing financial & compliance tools
• Familiarity with AIOps and self-healing resiliency practices
• Experience in CI and CD, DevOps automation and test automation with a drive for continual learning
• Experience with automation toolsets and a mandate to automate everywhere for repeatability, scale, and efficiency
• Experienced with outsourced and insourced delivery model
• Experience in SRE or similar roles, with a strong emphasis on root cause analysis, observability, and problem management
• ITIL Service Management qualification preferred.
• Multi-platform Cloud knowledge and expertise preferred
• Strong communication and influencing skills
• Solid understanding of technology such as Unix, Windows, Oracle Financials
• Specialization in management information systems and/or Computer Science would be highly desirable

What you will be doing

Service Delivery Manager

• Work with relevant Release Manager(s) to ensure defect & bug fixes, non‑functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner.
• Review all Changes and Releases ready for approval into Pre‑production and then to Production.
• Take part in the team callout rotation to manage Major Incidents outside of the business day as required.
• Lead the Service Delivery teams (external and internal) to ensure operational SLA compliance.
• Work with executive leadership to ensure success of various initiatives including but not limited to: new markets, new products and M&A.
• Adhere to the Problem Management Process by ensuring agreed RCA’s are delivered by the Service Delivery teams and subsequent PAIs are managed through to completion.
• Backup and recovery valid and up to date.
• Raise security exceptions for any non compliance.
• Ensure scheduled health checks are carried out such as:
  • Service validation
  • Batch process complete
• Work with Architecture to manage currency of all elements including Software support and levels, certificate and licenses.
• Ensure resultant actions are completed in the timescales given.
• Partner with Integral teams for Transformation and BAU projects.
• Corporate systems integration and transformation.
• Service management integration and Transformation.
• Audit/Compliance integration and transformation.

Site Reliability Engineer

• Accountable for implementing a comprehensive SRE strategy to ensure that the systems are highly available and reliable, with mínimal downtime or disruption to business operations.
• Responsible to identify and mitigate potential risks that could negatively impact system reliability and availability. This includes identifying potential failure points and developing contingency plans to minimize downtime.
• Works closely with product development teams to ensure that SRE practices are integrated into product architecture and operations.
• Keep IO systems secure and available.

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work‑life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

Disclaimer

Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.